01Introduction

Royal Business Service's B.V. is a business support firm based in Philipsburg, Sint Maarten. We help companies and individuals manage the practical side of operating on the island, from bookkeeping and tax matters to immigration support and administrative work.

We are committed to handling your personal information responsibly and transparently. By using our website or our services, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our website or submit information to us.

02Scope of This Policy

This policy applies to information collected through our website at rbs-royalbusiness.com, through our contact and booking forms, through email and messaging, and in the course of providing our services. It does not apply to third party websites or services that we link to but do not control.

03Information You Provide to Us

You may share information with us directly when you contact us, request a quote, book an appointment, or engage our services. This can include:

• Your full name and the name of your business
• Your email address and phone number
• The service you are interested in, such as accounting, tax assistance, immigration aid, administrative support, or real estate
• Messages and details you send through our contact form, by email, or by WhatsApp
• Financial records, tax documents, identification, and other materials you provide so we can carry out the work you have requested

Please share only the information that is needed for the service you are requesting, and make sure you are entitled to share any third party information you send to us.

04Information Collected Automatically

When you browse our website, we and our providers may automatically collect technical information, including your IP address, browser type and version, device and operating system, referring pages, and the pages you view on our site. This information helps us keep the website secure and understand how it is used.

05Cookies & Tracking Technologies

Our website uses cookies and similar technologies to make the site function, remember your preferences, and measure usage. Some cookies are necessary for the site to work, while others help us improve it.

You can control or disable cookies through your browser settings. If you disable certain cookies, some features of the website may not work as intended.

06How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes or consultations
• Deliver the accounting, tax, immigration, administrative, and real estate services you request
• Schedule and manage appointments through our booking system
• Prepare and support filings with the relevant authorities where applicable
• Communicate with you about your engagement and our services
• Meet our legal, accounting, and regulatory obligations
• Maintain the security of our website and improve the quality of our services

07Legal Bases for Processing

Depending on the circumstances, we process your information on one or more of the following bases: your consent, the performance of a contract or steps taken at your request before entering a contract, our legitimate business interests, and compliance with a legal or regulatory obligation that applies to our work.

08Service Specific Information

Some of our services require us to handle sensitive or confidential material. We treat this information with care and use it only for the purpose for which it was provided.

Accounting and payroll

To provide bookkeeping, reporting, and payroll, we may handle financial statements, invoices, bank details, and employee payroll information, processed through tools such as QuickBooks and Payroll4.

Tax assistance

To support tax compliance and filings, we may handle income records, expense documentation, and identification details required by the relevant authorities.

Immigration assistance

To support business related immigration processes, we may handle identification documents, application forms, and supporting paperwork required by the authorities.

Real estate and property management

For real estate and property management services, we may handle contact details, property information, and documentation relevant to a transaction or management arrangement.

09Sharing & Disclosure

We do not sell your personal information. We share it only where it is necessary and appropriate, including with:

• Government bodies and authorities, where required to support tax, immigration, or regulatory filings on your behalf
• Professional advisors and partners involved in delivering a service you have requested
• Parties to whom we are required to disclose information by law or legal process

10Service Providers

We use trusted third party providers to help us operate, including accounting and payroll platforms, communication tools, website hosting, and analytics. These providers may process your information on our behalf and are expected to protect it and use it only for the services they provide to us.

11Data Retention

We keep your information only as long as needed to provide our services and to meet the legal, tax, and accounting record keeping requirements that apply to our work in Sint Maarten. When information is no longer required, we take reasonable steps to delete it securely or anonymize it.

12Data Security

We apply reasonable administrative, technical, and physical measures to protect your information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

13Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Request deletion of your information where we are not required to keep it
• Object to or restrict certain processing of your information
• Withdraw consent where we rely on consent to process your information

To exercise any of these rights, contact us using the details in the Contact section below. We may need to verify your identity before acting on your request.

14Marketing Communications

If we send you updates or promotional messages, we do so in line with applicable law and your preferences. You can opt out of marketing communications at any time by contacting us or by following the instructions in the message. Opting out of marketing does not affect messages we send about an active engagement.

15Third Party Links

Our website may link to external resources, such as the Sint Maarten Chamber of Commerce. We provide these links for your convenience. We are not responsible for the privacy practices or content of websites that we do not operate, and we encourage you to review their policies.

16Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

17International Transfers

We are based in Sint Maarten. Some of the providers we use may process information in other locations. Where information is handled outside Sint Maarten, we take reasonable steps to ensure it remains protected in line with this policy.

18Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top shows when the latest version took effect. We encourage you to review this page periodically.

19Contact & Complaints

If you have questions about this Privacy Policy, would like to exercise your rights, or wish to raise a concern about how we handle your information, please reach out:

• Email: contact@rbs-royalbusiness.com
• Accounting matters: accounting@rbs-royalbusiness.com
• Phone: +1 721 550-5122, +1 721 542-5122
• Address: Enez Plaza, Cannegieter Street 14, Unit #2A, Philipsburg, St. Maarten